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At Good Samaritan
Hospital, we strive to provide a safe and caring environment making your stay
the best experience possible. We want you to be completely satisfied with your
visit and would like to know if we have surpassed your expectations or if there
are areas in which we can improve.
You may provide feedback, that will get our timely and
focused attention, in a variety
of ways: (We treat all comments in a professional and private
manner.)
· talk directly with your immediate caregiver
· ask to speak to a supervisor
· call the patient advocate by dialing 7959 from a hospital phone or by
dialing “0” and asking
to speak to the patient advocate
· complete a “Speak Up” form found throughout the
hospital
· if phoned after your discharge, participate in our contracted national
patient satisfaction
phone survey
If you feel that any of your rights as a patient (refer to the “Patient
Rights” on page 9) have been violated, you have the right to initiate a formal
grievance by notifying our patient advocate advocate in writing at:
Good Samaritan
Hospital
Attn: Patient
Advocate
P.O. Box
1990
Kearney, Nebraska 68848-1990
Or you may call (308) 865-7959 and speak directly with
the patient advocate.
You will be contacted upon receipt of your grievance to investigate the
issue. Our grievance committee, comprised of Good Samaritan staff, will then
contact you in writing within 35 days to detail the steps taken on your behalf.
At that time you will be informed of the results of this process. That letter
will also contain a contact for further correspondence.
Regardless of whether you choose to use the hospital’s grievance
procedure, you also have the right to file a complaint with:
Office of Civil Rights US
Department of HHS
601 E. 12th St. · Rm 248 · Kansas City, MO
64106
(816) 426-7278
The Joint Commission Office of
Quality Monitoring
One Renaissance Blvd. · Oakbrook Terrace, IL
60181
(800)
994-6610 · (630) 792-5636 (fax)
complaint@jointcommission.org
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