We encourage the participation of family and
friends in your care. Your loved ones may assist with personal hygiene, meals
and your activity schedule at any time that is convenient. We also offer Care
Partner training for any adult family member or friend who wants to be more
involved in assisting with your education, physical, psychosocial and spiritual
support. Ask your nurse for more information.
We offer interpretation via our Telehealth
Services and contracted language line. To arrange for these services, ask your
nurse or call Care Management by dialing 7408 from a hospital phone.
At Good Samaritan Hospital, you can expect all
employees to answer questions and resolve problems, but we also have a dedicated
patient advocate to assist when needed. Our patient advocate acts as a
non-partisan liaison available to help resolve issues that may arise or address
unmet needs. Additionally, the patient advocate serves as a resource to staff
providing patient or visitor feedback ultimately helping us improve our quality
of care. You can contact the patient advocate weekdays from 8 a.m. to 4:30 p.m.
by dialing 7959 from a hospital phone or by dialing “o” and asking to speak to
the patient advocate.
The patient advocate is here to:
• advocate on your behalf
• voice your concerns to the people empowered to provide
• offer assistance to meet the needs of patients and their
• communicate effectively with all parties to resolve any problems that
• assist in empowering patients to optimize their healthcare
• team up with patients to promote their comfort and
• ensure that patients’ rights and expectations are
Good Samaritan Hospital has an advisory Ethics
Committee to assist healthcare providers, patients and families in the complex
ethical decisions related to patient care. With the committee’s facilitation,
all parties involved can reach a decision that not only takes into consideration
the individual’s rights and values, but also the mission, values and ethical and
religious directives of Catholic healthcare services. To contact the on-call
member of our Ethics Committee, dial “0” from any hospital phone.
Hospital stays can often be confusing and
overwhelming. Our Care Management department, comprised of registered nurses and
social workers, can help answer questions and locate assistance for you and your
family during your hospital stay. Discharge arrangements may include transfer to
a rehabilitation of skilled facility in your local community, home health,
equipment or other needs. Care Management office hours are weekdays from 8 a.m.
to 4:30 p.m., and a staff member is on call 24 hours a day, seven days a week.
Please ask your nurse if you’d like a visit or dial 7408 from any hospital
If you have diabetes and have questions regarding
your diabetes management during your hospital stay, please have your nurse
contact our diabetes educators or dial 7006 from any hospital phone.
We believe total patient care demands attention
to spiritual needs, and our Pastoral Care staff are available to assist you and
your family, whatever your religious tradition. Please let them know if you need
help contacting your priest, minister, mullah or rabbi. To contact Pastoral
Care, dial “0” from a hospital phone and ask to speak with the
To help make your stay more enjoyable, our
Patient Room Service is available weekdays from 10 a.m. to 4 p.m. by
dialing 7777 from a hospital phone.
Volunteers will deliver
any mail you may receive as well as these items for
• audio books, magazines or paperback books (i.e. westerns,
• VCR with videos
• radio or CD player with CDs
• volunteer to visit (i.e. read newspapers, cards, write
• board games, playing cards or hand-held video
• shopping assistance at the Sure Cure Gift Shop
• Kearney Hub newspaper
Omaha World-Herald, Lincoln Journal Star and Grand Island Independent newpapers
available for a fee.