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Services for Patients


Care Partners
We encourage the participation of family and friends in your care. Your loved ones may assist with personal hygiene, meals and your activity schedule at any time that is convenient. We also offer Care Partner training for any adult family member or friend who wants to be more involved in assisting with your education, physical, psychosocial and spiritual support. Ask your nurse for more information.

Interpreter Service
We offer interpretation via our Telehealth Services and contracted language line. To arrange for these services, ask your nurse or call Care Management by dialing 7408 from a hospital phone.

Patient Advocate
At Good Samaritan Hospital, you can expect all employees to answer questions and resolve problems, but we also have a dedicated patient advocate to assist when needed. Our patient advocate acts as a non-partisan liaison available to help resolve issues that may arise or address unmet needs. Additionally, the patient advocate serves as a resource to staff providing patient or visitor feedback ultimately helping us improve our quality of care. You can contact the patient advocate weekdays from 8 a.m. to 4:30 p.m. by dialing 7959 from a hospital phone or by dialing “o” and asking to speak to the patient advocate.

The patient advocate is here to:  
            • advocate on your behalf
            • voice your concerns to the people empowered to provide results
            • offer assistance to meet the needs of patients and their families
            • communicate effectively with all parties to resolve any problems that arise
            • assist in empowering patients to optimize their healthcare experience
            • team up with patients to promote their comfort and well-being
            • ensure that patients’ rights and expectations are respected

Ethics Committee
Good Samaritan Hospital has an advisory Ethics Committee to assist healthcare providers, patients and families in the complex ethical decisions related to patient care. With the committee’s facilitation, all parties involved can reach a decision that not only takes into consideration the individual’s rights and values, but also the mission, values and ethical and religious directives of Catholic healthcare services. To contact the on-call member of our Ethics Committee, dial “0” from any hospital phone.

Care Management
Hospital stays can often be confusing and overwhelming. Our Care Management department, comprised of registered nurses and social workers, can help answer questions and locate assistance for you and your family during your hospital stay. Discharge arrangements may include transfer to a rehabilitation of skilled facility in your local community, home health, equipment or other needs. Care Management office hours are weekdays from 8 a.m. to 4:30 p.m., and a staff member is on call 24 hours a day, seven days a week. Please ask your nurse if you’d like a visit or dial 7408 from any hospital phone.

Diabetes Management
If you have diabetes and have questions regarding your diabetes management during your hospital stay, please have your nurse contact our diabetes educators or dial 7006 from any hospital phone.

Spiritual Care
We believe total patient care demands attention to spiritual needs, and our Pastoral Care staff are available to assist you and your family, whatever your religious tradition. Please let them know if you need help contacting your priest, minister, mullah or rabbi. To contact Pastoral Care, dial “0” from a hospital phone and ask to speak with the chaplain.

Patient Room Service
To help make your stay more enjoyable, our Patient Room Service is available weekdays from     10 a.m. to 4 p.m. by dialing 7777 from a hospital phone.

Volunteers will deliver any mail you may receive as well as these items for free:
            • audio books, magazines or paperback books (i.e. westerns, inspirational, romance)
            • VCR with videos
            • radio or CD player with CDs
            • volunteer to visit (i.e. read newspapers, cards, write letters)
            • board games, playing cards or hand-held video games
            • shopping assistance at the Sure Cure Gift Shop
            • Kearney Hub newspaper

       The Omaha World-Herald, Lincoln Journal Star and Grand Island Independent newpapers are available for a fee.